Employment

PROGRAM: Domestic Violence Services - Passage House

STATUS: Part-Time

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Residential Manager

DEGREE: High School or GED

EXPERIENCE: None Required

WAGE: $16.02-$17.02 per hour

DEGREE: Associates Degree in Human Services preferred. High School diploma (or GED) required

POSITION OVERVIEW:

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).

QUALIFICATIONS/EXPERIENCE:

• Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights

• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

JOB RESPONSIBILITIES:

• Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action

• Answers calls from general public requesting information in a polite and welcoming manner

• Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter

• Respects client confidentiality

• Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles

• Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate

• Maintains contact with Shelter clients; provides brief emotional support, as needed.

• Refers clients to social work staff for counseling issues

• Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner

• Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval

• Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds

• Participates actively in ongoing professional development

• Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Ability to work in a crisis intervention setting

• Job performed in a shelter/residential setting

• Occasional lifting (15 pounds or less)

• Occasional standing/sitting

• Moderate stress

• Occasional PC/computer work

AGENCY EXPECTATIONS:

• Attends and participates in appropriate Agency staff trainings and meetings

• Advocates for cultural diversity/sensitivity as appropriate

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE Statement:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

To apply please email your resume directly to Stephanie Hubler, Residential Manager, at shubler@pinnaclecs.org, with the job title as the subject line.

PROGRAM: Youth Services - Casey House

STATUS: Part-Time

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Residential Manager

DEGREE: High School or GED

EXPERIENCE: None Required

WAGE: $16.02-$17.02 per hour

AGENCY REQUIREMENTS:

• Valid driver’s license

SKILLS:

• Ability to work in a crisis setting

• Ability to work with adolescents

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, Mission, and services of Pinnacle.

• Complies with all policies and procedures of Pinnacle (including the Youth Services/ Human Services Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.

• Attends and participates in all assigned agency staff trainings and meetings.

• Advocates for cultural diversity/sensitivity as appropriate.

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval.

• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace.

JOB RESPONSIBILITIES:

• Maintains a safe and comfortable environment for runaway and homeless youth in residence.

• Answers incoming telephone calls from the public, assesses crisis situations and takes appropriate action in a polite and welcoming manner.

• Conducts intakes and ensures that all admission procedures are completed in a thorough and legible manner.

• Maintains confidentiality of all client information, identity, and documentation.

• Introduces and orients youth to all residential procedures including HIV/AIDS precautions, child abuse recourse, fire safety, resident guidelines and other assigned tasks.

• Sustains punctuality and consistency in reporting for scheduled work shifts.

• Provides shift coverage if requested across all Runaway Homeless Youth (RHY) programs at the discretion of management.

• Communicates with management if/ when the staff coverage may be below required levels.

• Maintains awareness of the whereabouts and safety of all youth in residence at Casey House at all times.

• Supervises and conducts recreational activities for youth in residence.

• Refers youth to case manager for any life planning/emotional issues.

• Performs the completion of staff chores and housekeeping duties as required/assigned in a thorough and efficient manner.

• Completes the Daily Log Notes accurately.

• Utilize preventative supports to youth to decrease incidents of behavioral concern and Reports significant youth behavioral concerns to supervisor or other appropriate staff, should it occur.

• Completes documentation of youth behaviors in individual case files, including any calls made or received significant to the needs of the youth.

• Monitors and supervises daily chores, meal prep and cleanup; assures appliances are used in a safe manner by anyone in the residence.

• Provides timely reporting of all suspected incidents of child abuse/neglect to immediate supervisor.

• Completes incident reports as needed using employee manual guidelines.

• Participates actively in ongoing professional development, as assigned.

• Attends monthly Casey House staff meetings and any other meeting, as assigned.

• Handles transportation duties on occasion, as directed by Supervisor.

• Meets and participates on a regular, planned basis with the Team Lead or Coordinator of Youth Services, for supervision.

• Performs other duties assigned by Administration.

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff , recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

To apply please email your resume directly to Jessica Dorsett, Residential Manager, at jdorsett@pinnaclecs.org, with the job title as the subject line.

Status: Full-Time, (35 Hours Per Week)

FLSA Status: Non-Exempt

Reports To: Parent Empowerment Program Supervisor

Degree: Bachelor’s in Social Work or related field

Experience: 1-year minimum experience working with Families and Children

Wage: $21.00 per hour

AGENCY REQUIREMENTS:

• Knowledge of child development, group work, and child welfare

• Valid NYS Driver's License

• Reliable transportation during work hours

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of Pinnacle Community Services, Inc., (PCS)

• Attends and participates in appropriate Agency staff trainings and meetings

• Advocates for cultural diversity/sensitivity as appropriate

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with Supervisory approval

• Experience and knowledge on the use of computers, cell phones, and a broad understanding of using the Internet and e-mail in the workplace

JOB RESPONSIBILITIES:

• Attends regular, scheduled supervision with Program Supervisor

• Provides ongoing service planning for families with Supervisor support

• Provides parents with supportive engagement and evidence-based curriculum and provides supervised visitation services, as appropriate

• Provides face to face services

• Collaborates with Niagara County Department of Social Services on shared caseload

• Maintains continuous documentation on families progress

• Maintains confidential record keeping

• Provides educational parenting groups

• Provides families with referrals to other service providers as needed

• Transports clients on occasion, as directed by Supervisor

• Presents PCS Agency and Program Services to the community at large

• Attends continuous training throughout employment

• Works in collaboration with Niagara County Department of Social Services, Child Welfare in providing families services that supports permanency for the child(ren) through prevention, reunification, or out of home placement

• Attend service planning review meeting in support of families and progress made with families' parenting education and or supervised visitations

• Performs other duties as assigned by Administration

DISCLAIMER

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

To apply please email your resume directly to Suzanne Cassick, Director of Family Violence Services, at scassick@pinnaclecs.org, with the job title as the subject line.

PROGRAM: Domestic Violence Services - Parent Empowerment Program

STATUS: Full Time

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Director of Family Violence Services

DEGREE: Master’s in Social Work or related field, or Bachelors with experience AND

EXPERIENCE: Minimum of 2 years working with families, knowledge of child development, motivational interviewing, trauma informed care, and reflective and clinical supervision

SALARY: $26.05 per hour

Travel throughout Niagara County

AGENCY REQUIREMENTS:

• Valid NYS Driver’s License

• Reliable transportation

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of Pinnacle Community Services, Inc., (PCS)

• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements

• Attends and participates in appropriate agency staff trainings and meetings

• Advocates for cultural diversity/sensitivity as appropriate

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval

• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

JOB RESPONSIBILITIES:

• Provides regular, scheduled supervision to Program team members and student interns, as appropriate

• Carries a small caseload as needed

• Ongoing evaluation of service plan in supervision

• Manages and assigns referrals as needed.

• Provides parents with supportive and evidence based Parenting Curriculum and provides supervised visitation services, as appropriate

• Provides client outreach services and occasional transport using personal car

• Collaborates with Niagara County Department of Social Services on shared caseload

• Attends Service Plan Reviews at DSS and Permanency Hearings at Family Court, when schedule allows.

• Provides ongoing Quality Assurances measures

• Responsible for ongoing documentation and record keeping

• Responsible for reporting to funders, regulatory bodies and/or Agency as required by the Director of Parenting Services

• Presentations for Parents Program services to community

• Presents parenting educational information to community groups, as appropriate

• Participates actively in regularly scheduled supervision with Family Violence Services Director

• Performs other duties as assigned by Administration

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications requiredof this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of client services without regard to race, religion, creed, color, national origin, age, sex, disability or sexual preference.

To apply please email your resume directly to Suzanne Cassick, Director of Family Violence Services, at scassick@pinnaclecs.org, with the job title as the subject line.

PROGRAM: Care Coordination

STATUS: Full Time (35 hours per week), Hybrid Position

FLSA DESIGNATION: Hourly

WAGE: $22.37-$23.43 per hour

REPORTS TO: Supervisor-Care Coordination Services

DEGREE: Bachelor’s Degree in Social Work or related field.

EXPERIENCE: Minimum of 2 years relevant experience with SED/SPMI or chronic physical health conditions; experience with linkage and coordination of community services and emergency services; experience in substance abuse treatment valued

Travel throughout all of Niagara County and Northern Erie County

AGENCY REQUIREMENTS:

• Valid NYS driver’s license

• Use of personal vehicle during work hours

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of PCS.

• Attends and participates in appropriate agency staff trainings and meetings.

• Advocates for cultural diversity/sensitivity as appropriate.

• Reports all suspected incidences of child abuse/neglect to NYS Mandated Reporter Hotline

GENERAL JOB RESPONSIBILITIES:

• Provide direct social work contacts to 15 Non-Medicaid (NMD) youth ages 5-18 and 10-15 Health Home Medicaid young adults (YA) who are age 18-25.

• Maintain consistent and on-going contact with youth, families, community providers, schools and any other services the youth is linked with while fulfilling unit of service expectations.

• Coordinate on an ongoing basis with providers and conduct team meetings biannually to develop a plan of care that matches the YA/youth’s areas of interest and need and that will assist in removing barriers to progress

• Assure youth has access to the Agency’s on call services for assistance after hours.

• Provide on call services after hours as scheduled

• Prepare professionally accurate and updated case documentation

• Meet with Program Supervisor on a regular, planned basis

• Participate in mandatory and optional trainings, including but not limited:

  • CANS-NY Certification (annual recertification)

  • NYS Mandated Reporter training (annually)

  • Netsmart Care Manager Training

  • Engagement and Outreach

  • Safety in the Community

  • Trauma Informed Care

  • Person Centered Planning

  • Cultural Competency/Awareness

  • LGBTQ Issues

  • Meeting Facilitation

  • Monthly Group Supervisions

• Advocate for cultural diversity, as appropriate

• Perform other duties as assigned by Administration

ADDITIONAL RESPONSIBILITES BASED ON POPULATION:

• NON-MEDICAID JOB RESPONSIBILITIES:

  • Conduct CANS-NY Assessments for the NMD youth to determine level of care and needs

  • Enter youth’s demographic and assessment information into CAIRS for state level tracking

• HEALTH HOME MEDICAID JOB RESPONSIBILITIES:

  • Verify Medicaid status on a monthly basis or as frequently as needed

  • Provide developmentally appropriate support and linkages for employment, education, housing and other resources to help maintain youth’s health and develop skills for adulthood

  • Engage YA in their goal planning process

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

To apply please email your resume directly to Renee DeCarolis, Care Coordination Services Supervisor, at rdecarolis@pinnaclecs.org, with the job title as the subject line.

JOB TITLE: Domestic Violence Counselor

PROGRAM: Family Violence Services - Passage House

STATUS: Full-Time, (35 hours per week)

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Director of Family Violence Services

DEGREE: Bachelor Degree in Social Work or related Human Services Degree

EXPERIENCE: Counseling experience preferred or minimum two years’ experience in Human Service field

SALARY: $20.39 per hour

POSITION OVERVIEW: The Domestic Violence Counselor is responsible for supporting the agency and domestic Violence program by working with survivors individually and in group settings on goals such as safety, boundaries, increasing self-esteem and maintaining healthy relationships in addition to demonstrating knowledge of the mission and services of PCS.

QUALIFICIATIONS/EXPERIENCE:

• Knowledge of family violence dynamics and experience in working with children

• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases.

• Understanding of the use of email in the workplace.

JOB RESPONSIBILITIES:

• Conduct counseling interviews to assess client dynamics and implement treatment plans for family violence survivors and their children.

• Provides service according to service plans to individuals residing in PASSAGE Shelter as well as those in the community.

• Coordinates with Residential Manager, other Domestic Violence Counselor and Advocacy team to respond to hotline calls and address emergent individual’s needs.

• Facilitates groups including topic-based support groups for survivors of domestic violence, Women as Offenders, and Niagara County Jail Domestic Violence groups.

• Utilize knowledge of community referral resources for counseling, Dept. of Social Services, financial support, medical services/support, education/training, employment, housing, etc. for client referral and follow-up. Networks with other service providers to assist with individual’s needs.

• Attends court, community appointments and DSS proceedings as appropriate.

• Maintains thorough individual files/statistics/individual closings on a timely basis and documenting daily activities. Assists with information for reports to funding bodies, including monthly reporting to Director.

• Educates the community at large regarding PCS agency services and PASSAGE Program services/DV educational material when requested or appropriate.

• Support residential staff in providing coverage (when needed) including answering general phone and domestic violence hotline calls, assessing needs and providing information.

• Participates actively in regularly scheduled supervision with Program Director.

• Participates in weekly case conference with PASSAGE team.

• Flexible and adaptable in high-stress environment to address individual’s needs as they arise.

• Performs other duties as assigned by management.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Job performed primarily in a shelter/residential setting and modern office building in addition to community setting

• Occasional lifting (15 pounds or less)

• Occasional standing/sitting Frequent stair climbing

• Moderate stress

• Occasional PC/computer work

AGENCY EXPECTATIONS:

• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.

• Attends and participates in appropriate agency staff trainings and meetings and program supervision.

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval

• Advocates for cultural diversity/sensitivity as appropriate.

• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

• Effectively communicate with consumers, community partners and agency staff including accurate documentation

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

To apply please email your resume directly to Suzanne Cassick, Director of Family Violence Services, at scassick@pinnaclecs.org, with the job title as the subject line.

PROGRAM: Healthy Families Niagara

STATUS: Full Time (35 Hours Per Week), Hybrid Position

FLSA DESIGNATION: Hourly

REPORTS TO: Healthy Families Supervisor

DEGREE: High School Diploma or GED; AAS Degree in a Health and Human Service field preferred

EXPERIENCE: Minimum of one (1) year in working with families and children and having a working knowledge of normal child growth/development and parent-child relationships preferred.

WAGE: $20.00 per hour

LOCATION(S): Niagara Falls and Lockport

AGENCY REQUIREMENTS:

• Valid New York State Driver’s License

• Use of a personal vehicle

• Live near or in target area

SKILLS:

• Ability to relate to people with respect to their individuality and cultural diversity using a strength-based model

• Believes in and advocates for nurturing, non-violent discipline of children

• Non-judgmental

• Task oriented

• Good writing and organizational skills

• Strong interpersonal skills

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, mission, and services of Pinnacle Community Services, (PCS)

• Attends and participates in appropriate agency staff trainings and meetings

• Advocates for cultural diversity/sensitivity as appropriate

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval

• Participates actively in ongoing professional development

JOB RESPONSIBILITIES:

• Initiates and maintains regular (weekly) and long term (up to 5 years) contact/support with families

• Visits with families primarily in their home for a minimum of one (1) hour

• Directs family centered interventions which are strength based and directed at establishing a trusting relationship

• Assists families in strengthening the parent-child relationship

• Assists families in improving their skills to optimize the home environment

• Assists families in improving the family support system

• Increases the family’s ability to problem solve and assume the role of advocate for themselves and their children

• Identifies and refers for contact/appointments at other supportive agencies, including health care appointments

• Assists family in establishing goals and a plan for accomplishment of the goals

• Assesses normal growth and development of the target child

• Completes referral forms and other agency forms and reports as necessary

• Assists other staff with providing Community or Group presentations and outreach

• Attends case conferences with Program Supervisors and Family Assessment Workers

• Assists with Program Participant Support Groups, Parenting Classes, obtaining donations and any other projects assigned by your Supervisor

• Attends and participates in CORE, wrap-around and team trainings

• Presents Healthy Families Niagara and PCS Agency services to the community at large

• Meets on a regular, planned basis for a minimum of two (2) hours per week with Supervisor at a regularly scheduled time

• Maintains confidentiality of Agency

• Performs other duties assigned by Administration

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications requiredof this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability,national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people servicegroups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

To apply please email your resume directly to Shauna Amato, Director of Healthy Families Niagara Program Manager, at samato@pinnaclecs.org, with the job title as the subject line.