STATUS: Part Time
PROGRAM: Passage House Domestic Violence Services
REPORTS TO: Residential Care Coordinator

Position Overview:

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of PCS.


  • Associates Degree in Human Services preferred.  High School diploma (or GED) required
  • Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
  • Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases.  Understanding of the use of email in the workplace

Job Responsibilities:

  • Answers incoming crisis calls from domestic violence victims; assesses crisis situations; and takes appropriate action
  • Answers calls from general public requesting information in a polite and welcoming manner
  • Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
  • Respects client confidentiality
  • Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
  • Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate
  • Maintains contact with Shelter clients; provides brief emotional support, as needed.
  • Refers clients to social work staff for counseling issues
  • Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
  • Maintains a safe, comfortable environment for individuals in residence, including not leaving the residence unsupervised without supervisory approval
  • Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds
  • Participates actively in ongoing professional development
  • Meets and participates on a regular, planned basis with the Residential Care Coordinator for supervision

Physical/Environmental Demands:

  • Ability to work in a crisis intervention setting
  • Job performed in a shelter/residential setting
  • Occasional lifting (15 pounds or less)
  • Occasional standing/sitting
  • Moderate stress
  • Occasional PC/computer work

Agency Expectations:

  • Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
  • Subject to clearance of the Justice Center Requirements: Staff Exclusions List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), and Criminal Background (fingerprinting)
  • Attends and participates in appropriate agency staff trainings and meetings
  • Advocates for cultural diversity/sensitivity as appropriate

Please send cover letter and resume to:

Mindy Gray – HR Director
1522 Main Street
Niagara Falls,  NY  14305

or email to:

Disclaimer: The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.