STATUS: Part Time
PROGRAM: Youth Services – Runaway Program
REPORTS TO: Youth Services Coordinator

Position Overview:

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for youth in our emergency shelter; in addition to demonstrating knowledge of the mission and services of PCS.


  • Associates Degree in Human Services preferred. High School diploma (or GED) required
  • Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
  • Must possess valid NYS Driver license and have access to personal vehicle during work hours
  • Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

Job Responsibilities:

  • Maintains a safe and comfortable environment for runaway and homeless youth in residence
  • Answers incoming telephone calls from the public, assesses crisis situations and takes appropriate action in a polite and welcoming manner
  • Conducts intakes and ensures that all admission procedures are completed in a thorough and legible manner
  • Maintains confidentiality of all client information, identity, and documentation
  • Introduces and orients youth to all residential procedures including HIV/AIDS precautions, child abuse recourse, fire safety, resident guidelines and other assigned tasks
  • Sustains punctuality and consistency in reporting for scheduled work shifts
  • Provides shift coverage if requested across all Runaway Homeless Youth (RHY) programs at the discretion of management
  • Maintains awareness of the whereabouts and safety of all youth in residence at Casey House at all times
  • Supervises and conducts recreational activities for youth in residence
  • Refers youth to case manager for any life planning/emotional issues
  • Performs the completion of staff chores and housekeeping duties as required/assigned in a thorough and efficient manner
    Completes the Daily Log Notes accurately
    Reports significant youth behavioral concerns to supervisor or other appropriate staff
  • Completes nightly documentation of youth behaviors in individual case files, including any calls made or received significant to youth’s case
  • Monitors and supervises daily chores, meal prep and cleanup; assures appliances are used in a safe manner by anyone in the residence
  • Provides timely reporting of all suspected incidents of child abuse/neglect to immediate supervisor
  • Completes incident reports as needed using employee manual guidelines
  • Participates actively in ongoing professional development
  • Attends monthly Casey House staff meetings
  • Handles transportation duties on occasion, as directed by Supervisor
  • Meets and participates on a regular, planned basis with the Youth Services Coordinator for supervision

Physical/Environmental Demands:

  • Job performed in a shelter/residential setting
  • Occasional lifting (15 pounds or less)
  • Occasional standing/sitting
  • Frequent stair climbing/descending
  • Moderate stress
  • Occasional PC/computer work

Agency Expectations:

  • Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
  • Subject to clearance of the Justice Center Requirements: Staff Exclusions List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), and Criminal Background (fingerprinting)
  • Attends and participates in appropriate agency staff trainings and meetings
  • Must receive annual physical and provide documentation to management
  • Advocates for cultural diversity/sensitivity as appropriate

Please send cover letter and resume to:

Christina Rivera – HR Director
1522 Main Street
Niagara Falls,  NY  14305

or email to:

Disclaimer: The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.