Our Services

Pinnacle Community Services has been providing a wide range of inter-related community social work services to the residents of the Niagara Region for 120 years. We serve all of Niagara County with over 90 staff members in 5 locations, including the cities of Niagara Falls and Lockport. Our mission is achieved by offering the people we serve a caring, empowering relationship with a skilled professional to help promote positive, meaningful change in their lives.

Our current mix of services includes domestic violence services and Passage House shelter for abused women and their children; community based parenting services; a range of youth services including Casey House, the only emergency shelter in the county for runaway and homeless youth;  Transitional services for non-residential youth; Care Management services for children and adults with mental health or other chronic illnesses; and Healthy Families Niagara, a child abuse prevention program for expectant parents and the parents of newborns including a Fatherhood Initiative.

Services Available

Passage House Domestic Violence Services

Passage House – A 15-bed confidential shelter for survivors of domestic violence and their children (24/7 access)

24-Hour Confidential DV Hotline 716-299-0909

Counseling and Support Groups – Free counseling for survivors of DV, both non-residentially and residentially

Community Advocacy Project – Community outreach providing intense advocacy to DV clients to link them with the services they feel will improve their safety, social and emotional well-being

Women as Defendants Group – For women who are abusive in intimate relationships (court mandated).

Parenting Services    

Healthy Families Niagara – In-Home visiting program for expecting parents and parents of newborns that provides education and support

Fatherhood Initiative – Parenting education and support for dads.

Group Services – Parenting workshops and other topic-related groups related to parenting.

Parent Empowerment Program (PEP)
– Referrals from Niagara County Department of Social Services
– Under contract to parents receiving mental health services through our CORE Program
– Community groups

Youth Services

Casey House – 12 bed, co-ed emergency shelter for homeless youth ages 12 – 17 (24/7 access).

24-Hour Hotline for Runaway / Homeless Youth  716-285-7125

LEAP Transitional Services – For youth ages 16 to 21 – community-based services to help young adults become independent and self-sufficient including residential and educational assistance, counseling, job hunting/interviewing skills, assistance with social services and medical assistance.

The CORE Program

Care Management for Adults and Children – Helping individuals navigate, learn about services and get connected to the services they need to love in the community successfully and reach their goals.

Outreach Services – The outreach care manager can meet with individuals to assess their current needs and point them in the right direction.

Office Locations

Niagara Falls • 1522 Main Street • (716) 285-6984