Director of Domestic Violence Services

PROGRAM:  Passage House Domestic Violence Services
Full Time
FLSA Designation:  Exempt
REPORTS TO:  Chief Operating Officer (COO)
CERTIFICATION DEGREE: Master’s in Social Work or related field or Bachelor’s in Social Work of related field with relevant experience.
EXPERIENCE: Supervisory experience with administrative experience and clinical knowledge of family issues and domestic violence.


The Director oversees the overall day-to-day function and provision of the agency’s Domestic Violence program which includes oversight of 24/7 emergency shelter, advocacy and education, counseling and groups.  The Director is a member of the Senior Leadership Team and is responsible for operation, development and quality of Domestic Violence services.

Agency Requirements: 

  • Valid NYS Driver’s License.
  • Use of personal vehicle during working hours. 

Agency Expectations:

  • Demonstrates knowledge of the program, mission, and services of Pinnacle Community Services (PCS).
  • Be available for supervisory consultation 24/7.
  • Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
  • Attends and participates in appropriate agency staff trainings and meetings.
  • Advocates for cultural diversity/sensitivity as appropriate.
  • Reports all suspected incidences of child abuse/neglect to NYS Hotline.
  • Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace.
  • Ability to work independently, as well as in a team, with a willingness to appreciate different points of view and problem solve in a constructive manner.

Job Responsibilities:

  • Supervises Domestic Violence Counselors, Community Advocacy Project (CAP) Coordinator and Residential Manager of 24 hour/7 day access shelter for survivors of domestic violence (with emergency Hotline).
  • Supervises provision of domestic violence groups including the supervision of jail group facilitator.
  • Provides groups on an as needed basis for domestic violence survivors and for women mandated by the court system for domestic abuse.
  • Assists in the recruitment of interns/volunteers to ensure appropriate placement for program.
  • Collaborates with colleges/universities on joint initiatives.
  • Provides staff development training for Program and other Agency staff, facilitating regular program staff meetings.
  • Responsible for actively seeking funding opportunities, including grant writing, explores avenues for program development and funding; remains alert to trends and needs in the field.
  • Responsible for oversight of fiscal management and program operating budget.
  • Ensures ongoing and accurate data collection as required by program, agency and funders.
  • Evaluates and enhances reporting mechanisms to ensure best practices.
  • Supervises and directs staff on income generation through Department of Social Services billing for shelter stays and secures payment for domestic violence education groups.
  • Builds community partnerships, develops and provides community education in order to advocate for domestic violence awareness and promote program/agency.
  • Represents Agency on local and state, domestic violence related coalitions.
  • Participates in regularly scheduled meetings, including, but not limited to, Senior Management, Program Director and Strategic Planning meetings.
  • Prepares internal, quarterly and annual reports and external reports, as required, to funding sources (including OCFS Web reporting).
  • Oversees that Program meets all federal, state, and local regulations and is available to meet the needs of individuals we serve.
  • Works cooperatively with other local service providers on mutual referrals.
  • Ensures implementation of evidence based and trauma informed approaches throughout program services.
  • Attends regular supervision meetings with Chief Operating Officer.
  • Provides regular supervision to Domestic Violence Counselors, CAP Coordinator and Residential Manager.
  • Participates actively in on-going professional development opportunities.
  • Provides after hours support for emergent needs.
  • Performs other duties as assigned by Administration.

Physical/Environmental Demands

  • Job performed primarily in a shelter/residential setting and modern office building in addition to community setting (public place, home, etc.)
  • Occasional lifting (15 pounds or less)
  • Occasional standing/sitting
  • Frequent stair climbing
  • Moderate to high stress
  • Occasional PC/computer work

Agency Expectations

  • Complies with all policies and procedure of FACS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
  • Subject to clearance of the Justice Center Requirements: Staff Exclusions List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), and Criminal Background (fingerprinting)
  • Attends and participates in appropriate agency staff trainings and meetings. 
  • Advocates for cultural diversity/sensitivity as appropriate


The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE Statement:

It is the policy of Pinnacle Community Services to provide equal opportunity in employment and delivery of client services without regard to race, religion, creed, color, national origin, age, sex, disability or sexual preference.

Please send cover letter and resume to:

Attn Mindy Gray – HR Director
1522 Main Street
Niagara Falls,  NY  14305

or email to: